Terms of Use

DriveMate is a vehicle compliance platform that allows Nigerian vehicle owners to:

• Check the compliance status of their vehicles against official government databases (NIID, DVIS, AutoReg, PayVIS).
• Track vehicle document expiry dates and receive reminder notifications.
• Initiate the renewal of motor insurance, road worthiness certificates, and vehicle licences.
• Request physical delivery of completed documents (currently Lagos only).

Compliance data is sourced in real time from official Nigerian government databases. While we make every effort to retrieve accurate information, DriveMate does not guarantee the accuracy, completeness, or timeliness of data returned by these third-party sources.

DriveMate is not liable for errors, omissions, or delays in government databases, or for any action you take (or fail to take) based on the information displayed. If you believe a result is inaccurate, please verify directly with the relevant government authority.

When you initiate a document renewal through DriveMate, we act as an agent facilitating the process with the relevant government authority. Processing times are estimates only:

• Standard processing: 1–2 business days.
• Weekends and public holidays may extend processing time.
• DriveMate is not liable for delays caused by government processing backlogs.

Soft copies of completed documents will be uploaded to your document vault and sent to your registered email address. For physical documents, request Lagos delivery at the time of renewal.

All payments are processed securely through Paystack. By completing a payment, you authorise DriveMate to charge the displayed amount for the selected services.

Renewal fees include government charges plus a DriveMate service fee. Prices are displayed in Nigerian Naira (₦) and are subject to change.

Refunds are issued at DriveMate's discretion where a renewal could not be processed due to a fault on our part. Refunds are not available once processing has commenced with the government authority.

Physical document delivery is currently available within Lagos State only. Delivery is a separate service with a flat fee set by DriveMate. Delivery timelines depend on processing completion and courier availability. DriveMate is not liable for delivery delays beyond our reasonable control.

You agree to:

• Provide accurate information when using the Service, including correct vehicle plate numbers, contact details, and renewal authorisations.
• Only initiate renewals for vehicles you own or are expressly authorised to act for.
• Keep your account credentials secure and notify us immediately of any unauthorised access.
• Not use the Service for any unlawful purpose or in violation of these Terms.

All content, design, and technology on DriveMate is owned by or licensed to us. You may not copy, reproduce, or distribute any part of the Service without our prior written consent.

To the fullest extent permitted by applicable law, DriveMate shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of (or inability to use) the Service, including but not limited to loss of data, fines, penalties, or enforcement actions resulting from expired vehicle documents.

Our total liability to you for any claim arising from the Service shall not exceed the amount you paid to DriveMate in the 30 days preceding the claim.

We reserve the right to suspend or terminate your access to the Service at any time, for any reason, including violation of these Terms. You may stop using the Service at any time.

We may update these Terms from time to time. Continued use of the Service after changes are posted constitutes your acceptance of the revised Terms. We will update the "Last updated" date when changes are made.

These Terms are governed by the laws of the Federal Republic of Nigeria. Any disputes arising under these Terms shall be subject to the jurisdiction of Nigerian courts.

For questions about these Terms, contact us at support@drivemate.ng.